| 1. |
Q: |
Will the driver will appear at the appointed time after we book? |
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A: |
Yes, we will, once confirm you’re booking time, we will send driver details via SMS or Whatsapp. |
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| 2. |
Q: |
How many seater of your private car? |
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A: |
We do have various type of the private car, we have 7 seater, 8 seater, and 10 seater of course we need to know number of the people then we will arrange for you. |
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| 3. |
Q: |
How long in advance should I book my private car? |
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A: |
You can book anytime before the pick-up time. We encourage you to booking at least 2 days in advance, thus, we are able to arrange the schedule for you as soon as possible. |
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| 4. |
Q: |
How long in advance that can I revise my travel schedule? |
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A: |
You can change your schedule early 12 hours. But the acceptances of the changes will depend on the day of availability of the drivers. |
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| 5. |
Q: |
When should I receive the driver’s details? |
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A: |
We will send to you about driver details once we get your confirmation booking in 2 days earlier. |
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| 6. |
Q: |
All your prices per vehicle or per person? |
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A: |
All our private car are per vehicle but not per person. |
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| 7. |
Q: |
All the prices listed for single trip or include return trip? |
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A: |
All the prices listed is for one-way trip only. If you added another place to drop off, that will be consider another trip. |
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| 8. |
Q: |
Are there any hidden or surcharge fees? |
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A: |
All charges are listed at the price table. There are no any extra charge for the trip unless you change your destination point. |
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| 9. |
Q: |
Do you only provide transfers from Singapore to Johor Bahru? |
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A: |
Not only Singapore to Johor Bahru but the entire west Malaysia. |
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| 10. |
Q: |
What types of transport models do you have? |
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A: |
Toyota Innova, Toyota Alphard, Hyundai Starex, different transport model will have different price, kindly refer to our website price list table or contact us for more details. |
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| 11. |
Q: |
How do I pay for my hired private car? |
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A: |
You can pay cash (to driver) or credit card (PayPal). |
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| 12. |
Q: |
Do you have any Surcharge if my flight is delayed? |
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A: |
We will depend on the situation, but we prefer you send us your flight ticker number. So that our guys can track your estimate arrival time. |
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| 13. |
Q: |
How can the driver find me on the airport? |
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A: |
Our driver will be waiting at the arrival hall and carrying a board that has your name on it. Also, the driver will have your contact details. |
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| 14. |
Q: |
When crossing the borders in Singapore and Malaysia, should the passenger get off the private car? |
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A: |
No, The passenger only sit in the car during the entire journey. |
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| 15. |
Q: |
How long does it take to travel from Singapore to Johor Bahru? |
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A: |
Approximately 2 hours, it’s depend on the day of the traffic condition. |